You only hear from the frontline when something goes wrong. But what are you missing in the 99% of operations that go right every single day? That’s where the real gold is. The Reality Gap As C-suite and plant leaders, we often manage from a world called work-as-imagined, the tidy version of reality written in procedures, flowcharts, and manuals. But your people live in work-as-done, the unpredictable, high-skill world of production pressures, equipment quirks, and constant