Most organisations still treat human memory as if it’s a GoPro — a flawless replay waiting to be downloaded.It isn’t. When people recall an event, they don’t retrieve a perfect file.They reconstruct a story , filling the gaps with assumptions, expectations, and fragments of what felt true in the moment.That’s why two credible people can describe the same incident completely differently. The biggest limitation in learning from failure isn’t honesty — it’s how the brain works