Stuff goes wrong—missed hand-offs, fuzzy briefs, tech hiccups. We don’t hide it; we learn from it. ICAM gives us a clean way to do that without blame. We collect the facts (timeline, artefacts, short interviews) and map them to four buckets: Absent/Failed Defences (A/FD):  What barrier was missing or didn’t work? Individual/Team Actions (I/TA):  What people did, saw, or assumed in the moment. Task/Environmental (T/EC):  Conditions, tools, constraints that shaped the work. Org